Spugnort's

Spugnort’s World Gaming Network Members,

We are posting this today to address the recent concerns that many of you have voiced to us. We would first like to say we appreciate your business and always value your feedback, whether positive or negative.

On that note, the first issue we would like to address is the matter of product pricing. Some of you, we know, are very upset about the pricing structure which some network authors have used to list their product(s) which are available for Wrath of the Lich King.  While we do host these products and offer them for resale, each guide author runs their own individual business and as such they are free to set prices as they see fit. While we do not always agree with them, we have no legal standing to force them to sell at a price other than what they have stated. This has always been our policy and is the policy of many other digital marketplaces on the web today.

The second issue we would like to handle is that of guarantees of free updates for products. When you purchase a product from any of our network authors there are free updates offered for THAT product for anywhere from 1 year to a lifetime. This means that any updates the author does to the product as it was when you bought it will be given to you free of charge. An example of items falling under the scope of free updates would be all those related to patches which change the way leveling, PvP, professions, etc. work in the game. However, product upgrades or entirely new products such as those related to an expansion of the game are not typically covered under this guarantee.

As consumers you have choice to buy or not to buy a given product.  If you are truly unhappy with a product or product author, our suggestion to you would be to seek out other products or solutions that suit your needs. Our network provides alternatives for nearly every product offered. Please do some initial research and choose the product you feel will suit you best. After all what we want in the end are satisfied customers who are truly getting the most out of their gaming experience.

~ Spugnort